Processing Time
Orders are typically processed and dispatched within 1-3 business days after payment confirmation for standard parcel shipments. Orders containing oversized or bulky items may require 1-5 business days for processing. Orders placed on weekends or holidays will be processed on the next business day.
Shipping Origin
All orders are fulfilled from our warehouse located in the United States.
Shipping Destinations
We currently ship to addresses within the contiguous United States only (the 48 adjoining states). We do not ship to Alaska, Hawaii, U.S. territories, P.O. boxes, APO/FPO military addresses, or other offshore locations. For international shipping inquiries, including bulk or wholesale orders outside the U.S., please contact us at wlvos2018@gmail.com.
Shipping Methods and Delivery Estimates
We offer the following shipping methods depending on the size and weight of your order:
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Standard Parcel Shipping: 1-7 business days in transit after dispatch
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Oversized / Freight Shipping (Truck Delivery): 1-10 business days in transit after dispatch
Please note that all delivery times are estimates and are not guaranteed. Delays may occur due to carrier issues, weather conditions, or other circumstances beyond our control.
Oversized / Freight Deliveries
For oversized or bulky items shipped via truck delivery, the carrier will contact you by phone to schedule a delivery appointment. It is essential that you provide a valid and reachable phone number at checkout. Failure to provide an accurate contact number may result in delivery delays or additional re-delivery fees.
Shipping Rates
Shipping costs are calculated at checkout based on the destination address, package weight, dimensions, and selected shipping method. Any applicable shipping charges will be displayed before you complete your order.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with tracking information. Please allow up to 24 hours for the tracking number to become active in the carrier's system.
Address and Phone Number Accuracy
Please ensure that your shipping address and contact phone number are correct and complete at the time of checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error in your shipping information after placing an order, please contact us immediately at wlvos2018@gmail.com. We will do our best to update the information before the order is dispatched, but we cannot guarantee changes once the order has been processed.
Lost or Stolen Packages
If your package is marked as delivered by the carrier but you have not received it, please contact the carrier directly first, then reach out to us at wlvos2018@gmail.com. We will assist you in resolving the issue to the best of our ability.
Damaged Packages
If your order arrives damaged, please contact us within 7 days of delivery with photos of the damaged item and packaging. We will arrange a replacement or refund in accordance with our Refund Policy.
International Shipping and Customs
For international orders, any customs duties, import taxes, or additional fees imposed by the destination country are the responsibility of the recipient. We are unable to predict or control these charges.
Bulk and Wholesale Orders
For bulk or wholesale orders, shipping arrangements and costs will be discussed and confirmed on a case-by-case basis. Please contact us at wlvos2018@gmail.com to discuss your requirements.
Questions
If you have any questions about our shipping policy, please contact us at wlvos2018@gmail.com.