Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. If you have any issue with your order, please contact our support team first. We are happy to help and will respond within 1-2 business days.

Free Returns for Product Issues

We provide free returns, free replacements, or free parts in the following situations:

  • The item arrives damaged or defective

  • You received the wrong item

  • Parts are missing

For quality-related issues, please include clear photos showing the defect or damage when contacting us or when returning the item.

Return Shipping Costs Are the Buyer's Responsibility In These Cases

Return shipping costs will be at the buyer's expense under the following circumstances:

  1. You changed your mind or no longer need the item for personal reasons.

  2. Minor differences in color or appearance caused by lighting conditions or different monitor displays.

  3. Reasonable measurement differences due to manual measuring methods.

  4. Ordering the wrong size, type, or color, or not reading the product specifications and description before purchasing.

  5. Difficulty installing or using the item where the product itself is not defective.

  6. Finding a better price elsewhere after purchase.

 

  • To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase. 
  • To start a return, you can contact us at. Please note that returns will need to be sent to the required address which will be provided while handling.
  • If your return is accepted, based on buyer remorse or not we’ll send you a return shipping label or provide a return address, as well as instructions on how and where to send your package.
  • Items sent back to us without first requesting a return will not be accepted. 

    You can always contact us for any return question.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, missing accessories or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like clearance items and products marked as "Final Sale" or "Non-Returnable" in the product description are not eligible for return or exchange.

Unfortunately, we cannot accept returns on sale items or gift cards.

Please get in touch if you have questions or concerns about your specific item.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us.